1. Informal Resolution
We encourage clients to first address any concerns directly with the agent or representative involved. Many issues can be resolved quickly through open communication and we aim to address any misunderstandings or dissatisfaction as swiftly as possible.
2. Submitting a Formal Complaint:
If you are not satisfied with the initial response, you can submit a formal complaint in writing. Please include the following details in your complaint:
- Your full name and contact details
- Details of the complaint, including dates, times, and the nature of your concern
- The name of the agent or representative involved
- Any relevant documents or correspondence
- Submit your complaint to:
Email: barbados@fineandcountry.com
Subject: Formal Complaint - [Your Name]
3. Acknowledgement of Your Complaint:
Once we receive your formal complaint, we will acknowledge it within 5 working days. Our aim is to provide a detailed response within 15 working days, outlining the steps we are taking to resolve the issue.
4. We Value Your Feedback:
Your feedback helps us improve our services. Regardless of the outcome, we take every complaint seriously and use your input to enhance the way we serve our clients. We appreciate the opportunity to address any concerns and to ensure a positive experience for you with Fine & Country Barbados & St Lucia.
Contact Us:
For further questions or assistance regarding our complaints procedure, please reach out to our support team at +1 246 266 2323 or email us at barbados@fineandcountry.com.